Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the MSP Revenue Architecture website (the "Site") or engaging any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, you must not access the Site or use our services.

These Terms constitute a legally binding agreement between you and MSP Revenue Architecture ("we," "us," or "our"). We reserve the right to modify these Terms at any time, and your continued use of the Site or services following any such modification constitutes your acceptance of the revised Terms.

2. Description of Services

MSP Revenue Architecture provides business-to-business consulting, diagnostic engagements, and educational content designed to help managed service providers ("MSPs") build predictable revenue systems and transferable business value. Our services include, but are not limited to:

• The Revenue Architecture Diagnostic, a paid consulting engagement that evaluates an MSP's revenue operations and provides a strategic findings report.
• Strategic consulting engagements focused on implementing the Revenue Architecture framework.
• Educational content, including articles, presentations, and the Revenue Architecture book.
• Speaking engagements and workshop facilitation.

Important: Our services constitute business strategy consulting only. Nothing provided by MSP Revenue Architecture constitutes or should be construed as legal advice, financial advice, tax advice, accounting advice, or investment advice. You should consult qualified professionals licensed in the relevant jurisdiction for guidance in those areas. Any business decisions you make based on our frameworks, recommendations, methodologies, or content are made at your sole discretion and risk.

3. Eligibility

Our services are designed exclusively for business entities, specifically managed service providers and related IT services businesses. By using our Site or engaging our services, you represent and warrant that:

• You are acting on behalf of a business entity, not as an individual consumer.
• You have the authority to bind the entity you represent to these Terms.
• You are at least 18 years of age.
• Your use of our Site and services complies with all applicable laws and regulations.

4. Intellectual Property

All content, materials, frameworks, methodologies, processes, systems, models, deliverables, trademarks, trade names, and proprietary terminology created by or on behalf of MSP Revenue Architecture are proprietary and protected by applicable intellectual property laws, including but not limited to copyright, trademark, and trade secret laws. This includes, without limitation:

• The Revenue Architecture framework, methodology, and diagnostic process.
• The three-pillar model and all associated proprietary concepts, terminology, and frameworks.
• All proprietary terms, phrases, and naming conventions used in our consulting practice.
• Website content, articles, blog posts, graphics, images, and design elements.
• Diagnostic findings reports, scorecards, roadmaps, and all other consulting deliverables.
• The book, including all content, structure, and proprietary models contained therein.

"MSP Revenue Architecture" and "Revenue Architecture" are trademarks of MSP Revenue Architecture. All rights are reserved.

You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, transmit, or commercially exploit any of our proprietary materials without prior written consent from MSP Revenue Architecture. Limited quotation of website content for non-commercial commentary or review purposes is permitted, provided proper attribution is given.

5. Diagnostic Engagement Terms

The Revenue Architecture Diagnostic is a paid consulting engagement subject to the following terms:

• Application and acceptance: Submission of a diagnostic request form constitutes an application for the engagement, not a binding agreement. We reserve the right to accept or decline any diagnostic engagement at our sole discretion. Acceptance is not guaranteed and is subject to availability, fit assessment, and other factors we deem relevant.
• Limited availability: We accept a limited number of diagnostic engagements each quarter. Submitting a request does not reserve a spot or create any obligation on our part.
• Payment: Upon acceptance, full payment of the diagnostic fee is due prior to the commencement of the engagement. Payment terms, methods, and amounts will be communicated upon acceptance.
• Non-refundable: The diagnostic fee is non-refundable once the engagement has commenced and deliverables have been provided. If we cancel the engagement prior to delivery, a full refund will be issued.
• Deliverables: The primary deliverable of the diagnostic engagement is the Revenue Architecture Findings Report, which includes a revenue architecture score, bottleneck identification, and a strategic roadmap. The specific scope, format, and timeline will be communicated upon acceptance.
• Confidentiality: We treat all information shared during the diagnostic engagement as confidential and will not disclose it to third parties without your consent, except as required by law or as necessary to provide our services.

6. User Conduct

When using our Site or engaging our services, you agree that you will not:

• Use any automated means, including bots, scrapers, spiders, or crawlers, to access, monitor, copy, or collect content from the Site.
• Attempt to gain unauthorized access to any part of the Site, other accounts, computer systems, or networks connected to the Site.
• Reproduce, duplicate, copy, sell, resell, or otherwise exploit any proprietary content, methodology, or materials for commercial purposes without prior written permission.
• Reverse engineer, decompile, or disassemble any aspect of our frameworks, methodologies, or proprietary systems.
• Use the Site or our content to develop competing products or services.
• Misrepresent your identity or affiliation with any person or entity.
• Interfere with or disrupt the integrity or performance of the Site or its underlying systems.
• Violate any applicable laws, regulations, or third-party rights in connection with your use of the Site or services.

7. Disclaimer of Warranties

THE SITE AND ALL SERVICES, CONTENT, MATERIALS, AND DELIVERABLES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MSP REVENUE ARCHITECTURE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT OR GUARANTEE THAT:

• Our services will produce specific business results, revenue increases, valuation improvements, or any particular outcome.
• Our recommendations, frameworks, or methodologies will be suitable for your specific business circumstances.
• The Site will be uninterrupted, error-free, or free of viruses or other harmful components.
• Any information provided on the Site or through our services is complete, accurate, or current.

Any results referenced in case studies, testimonials, or other materials are illustrative only and are not promises or guarantees of future performance. Individual results will vary based on market conditions, execution, timing, and numerous other factors beyond our control.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MSP REVENUE ARCHITECTURE, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF THE LEGAL THEORY UPON WHICH THE CLAIM IS BASED AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SITE OR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO MSP REVENUE ARCHITECTURE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

9. Indemnification

You agree to indemnify, defend, and hold harmless MSP Revenue Architecture, its owners, officers, directors, employees, agents, and affiliates from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Site or services.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Your violation of any third-party rights, including intellectual property rights.
• Any content or information you submit, post, or transmit through the Site.

This indemnification obligation shall survive the termination of these Terms and your use of the Site or services.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. You agree that any legal action or proceeding arising from or related to these Terms or your use of the Site or services shall be brought exclusively in the state or federal courts located in Pinellas County, Florida, and you consent to the personal jurisdiction and venue of such courts.

11. Dispute Resolution

In the event of any dispute, claim, or controversy arising from or related to these Terms or your use of the Site or services, the parties agree to the following resolution process:

• Good faith negotiation: The parties shall first attempt to resolve the dispute through good faith negotiation for a period of thirty (30) days from the date written notice of the dispute is provided to the other party.
• Binding arbitration: If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration administered in Pinellas County, Florida, in accordance with the rules of the American Arbitration Association. The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.
• Class action waiver: You agree that any dispute resolution proceedings will be conducted on an individual basis only, and not as a class, consolidated, or representative action.
• Exceptions: Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information without first submitting to arbitration.

12. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

13. Entire Agreement

These Terms, together with our Privacy Policy and any separate engagement agreements executed between you and MSP Revenue Architecture, constitute the entire agreement between you and MSP Revenue Architecture regarding your use of the Site and services. These Terms supersede all prior or contemporaneous communications, proposals, and representations, whether oral or written, regarding the subject matter herein.

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14. Changes to Terms

We reserve the right to modify, amend, or replace these Terms at any time at our sole discretion. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice through our Site. Your continued use of the Site or services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Site and services.

15. Contact

If you have questions, concerns, or requests regarding these Terms of Service, please contact us at:

MSP Revenue Architecture
Email: webmaster@msprevenuearchitecture.com